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| Problem | Cause | Solutions |
| Whistling or Squealing Noise | Too much earwax. | See your doctor. |
| Ear mold put in the ear the wrong way. | Take out ear mold and re-insert it | |
| Mold is too loose. | Go back to the place where you bought your hearing aid to have a new mold made. | |
| Volume of hearing aide turned up too high | Turn down volume of aid to comfortable level. If this cannot be done, see your dealer. | |
| No Sound | Ear mold plugged with wax. | Use a wax remover. Your dealer can tell you where to get it. |
| Tubing has moisture inside it. | Remove earmold from hearing aid, use air blower to blow water out of tubing. | |
| Weak or dead battery. | Replace battery and safely dispose of old battery. | |
| Battery put in upside down. | Match the “+” on the battery to the “+” on the battery compartment. | |
| Hearing aid switched to telecoil (T) or off (O). | Switch to microphone (M) setting. | |
| Tubing is twisted. | Untwist tubing and reinsert ear mold. | |
| Whirring noise or‘motor-boating’ sound; aid sounds weak, fading | Dirty or corroded battery contacts. | Open the battery drawer, wipe contacts with a pencil eraser and replace battery. |
| Weak or dead battery. | Replace battery and safely dispose of old battery. | |
| Earmold or tubing plugged with wax. | Use a wax remover. |
Put a new battery in the hearing aid.
Put the hearing aid in the on position.
Turn the volume up as far as it will go you should hear a whistling sound.
If, after trying the above solution, it still does not whistle, see your dealer.
Hearing Aid
Handle gently, do not drop it
Keep it dry.
When not in use:
Use clean dry tissue to wipe aid; never use a damp cloth or other cleaner.
Use your wax remover daily.
Batteries
Do not buy more than 3 months supply.
Store batteries in a cool dry place.
Safely dispose of corroded batteries.
Put battery in hearing aid correctly (the + on the battery should match the + on the battery compartment).
Batteries generally last about 10-14 days. Hint: put battery stickers on your calendar to remind you to change the battery. Put stickers for left ear on left side, and stickers for right ear on right side of dates.
Safely dispose of dead batteries.
Batteries can be VERY dangerous if ingested Keep out of reach of animals & small children.
Earmolds
Keep the earmold clean.
Check for wax in the earmold every day.
To remove wax, use wax remover regularly.
Regularly wash earmold:
For more information:
Board of Hearing Aid Dealers and Consultants
1515 Blanshard Street
Victoria, B.C.
V8W 3C8Tel: (250) 952-1502
Fax: (250) 952-2247
Western Institute for the Deaf and Hard of Hearing
2125 West 7th Avenue
Vancouver, B.C.
V6K 1X9Tel:
(604) 736-7391 (Voice)
(604) 736-2527 (TDD)Fax: (604) 736-4381
Toll free in B.C. 1-888-736-2527 (TDD)Web site: www.widhh.com
Canadian Hard of Hearing Association BC Chapter
2125 West 7th Avenue
Vancouver, B.C.
V6J 5C5Tel/Fax/TTY: (604) 733-3245
Toll free in B.C. (Voice): 1-888-736-7391Web site: www.chha.ca
The Ministry thanks The Western Institute for the Deaf and Hard of Hearing for its contribution towards developing this BC HealthFile.
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